Refund Policy

Last updated: June 5, 2026

This policy explains how refunds work for ExamPass (exampass.ca), a service of 1000701896 Ontario Inc. ("ExamPass," "we," "us," "our").

1. See it before you buy

We show static previews of our questions and explanations on our marketing site so you can see exactly what they are like before you pay. Because the full content becomes available the moment you activate, paid access is sold on a final-sale basis once activated.

2. All sales final once activated

Each purchase is for a single user and gives you a two-month access window that you activate when you're ready (any time within one year of purchase). Because the full content becomes immediately available the moment you activate, purchases are non-refundable once activated and used. Not using your access time does not entitle you to a refund, and time cannot be transferred to another product.

3. Billing problems and duplicate charges

If something genuinely went wrong - a technical fault that prevents access, a duplicate charge, a clear billing error, or a duplicate product you purchased but have not activated - contact us and we will make it right. Reach us at info@exampass.ca from the email address on your account, with your name and the product purchased. We aim to respond within a few business days. Any approved refund is returned to your original payment method through Stripe; the time it takes to appear depends on your card issuer.

4. No pass guarantee

We do not offer a "pass or your money back" guarantee, and we will not imply one. We build the Service to prepare you well, but exam results depend on factors outside our control. Our static previews and our honest, real-numbers-only approach are there so you can decide with clear eyes before you buy.

5. Your statutory rights

Nothing in this policy limits any rights you have under Ontario's Consumer Protection Act or other applicable law. Where the law gives you a stronger right than this policy, the law applies.

6. Contact

Refund questions: info@exampass.ca.